5.11 Tactical Reviews

Shipping time is longer than expected a China shippment is more quicky than 5.11 Tactical shipping fron USA.

The only thing wrong with the garments are the buttons broke on my favorite pair of shorts, but other than that they are high quality pants and shorts!!

Terrible customer service. Took my money but its been a month no product. Sent three emails to customer service and no response.

Order is still "Processing" after 26 days. I used the "Contact Us" form on the 511 website to request updated info on the delay in shipping, it's been several days and I haven't heard any response. I haven't received any notification of delay, status update, no communication at all since they confirmed my payment. I hope my merchandise ships out soon, or else they give me a refund soon - I ordered summer clothes and summer will be over before my order ships!

Update Edit (47 Days After Ordering): 5.11 online customer service got back to me after a few weeks. They said they'll contact the warehouse and "give me an update when it's provided." A couple weeks later after no update, I got ahold of phone customer service and they said my order was stuck in "reserved picking" status in their system. The representative said he'd send the order through to the warehouse and expedite shipping.

Update Edit 2 (59 Days After Ordering): My order was still showing as "Processing" when I checked the website, 5.11 didn't send my any updates and also didn't send me my merchandise. I called their customer service again and they said they were now out of inventory on everything I had ordered and would refund me within a 24-48 hours. Hopefully the refund goes smoother than everything else they've tried to do...Overall this was an awful experience, I'll never buy anything from 5.11 that I actually need because chances of receiving merchandise you've purchased from them are pretty low.

Terrible service. Orders are canceled without explanation. Orders are sent in pieces. That is, if you order pants, a shirt, a bag and shoes in one order, you may receive four parcels.
Also, when I order products, my card is charged, then the money is returned in a couple of days, then charged again.

Do something with your service, please.

I loved my 511 side zip boots. Actually had 2 pairs but when trying to reorder them with a LEO discount the costumer service was awful. I was on the phone for over an hour where they transferred me 3 times then left me on a blank line for 20 additional mins. Because of this experience I’m ordering shoes from Bates or a different company. So sad that they promote being Law Enforcement friendly but can’t even direct one caller. I thought they would be better!

Premium price for pants and shorts. After 6 months the thigh seams are coming apart. The Snaps don't hold. Bought a Craftsman Assorted Snap Fastener Kit 74638 and replaced the snaps. Will not purchase 5.11 again.

My review is primarily for services. Clothing line (pants, shorts and boots) are all great products.

So, waited for the May sale. Ordered $2k is clothing for company personal. Said 1 week for delivery. First item showed up in 5 days. Granted I ordered 25+ items. One pair of pants arrived. Two days later, another single pair showed up. Then after 10 days I received 1/3 of the order. Not in the order of the orders I placed whatsoever. Now moving on here it's been well over 2 weeks plus and do not have the order completed. Emails stated the delivery company lost the order. Received the last of the order (except the boots which was so so important) 2 days ago. So in all it has taken over 3 weeks to receive a complete order except the boots.

That's unacceptable in this day and age. If you ha e patience them go for it. Local store said 1 week, site said entire order as I placed it was all stock items yet 3 weeks and still missing boots. Never again

Excellent product, very well manufactured, do not wash fast

When I first discovered 5.11 I thought they were a great all American company. I recently checked a garment I purchased from them and found the "made in Taiwan" label inside. It's been all downhill from there. They have the worst customer service ever. I placed an order in January, following their size chart to the letter and the leggings were still too small. I sent them back requesting to size up. They were out of stock so it was a waiting game. After 2 weeks I got an email saying they were back in stock. I called customer service and the rep said the stores have restocked but they still don't have any in the warehouse for online orders. Ok so I continued to wait. After a MONTH they emailed me to advise they could just refund me and "David in Customer Service" could not have cared less. If their clothes are designed for stick figures and not real women they should make that clear instead of holding you hostage for a month. They officially suck and I won't be buying anything else from 5.11 nor failing to tell everyone about their so called customer service.